Support Desk / Helpdesk for Magento 2

Support Desk / Helpdesk for Magento 2 extension is very helpful in setting support ticket systems on your Magento website, in this ticket system customers can raise tickets, customers can also manage tickets. Admin can also manage a ticket from their dashboard. user can open tickets, ask for tickets, replied to ticket, the admin of the store can manage tickets, manage ticket status, manage status values,

There is a complete descriptive user guide provided for the guidance of setting up of ticket system and manage tickets, it comes with six months of support,

Admin can manage departments, add, edit and delete departments, export list the department, sort the departments,

Admin can also manage status, admin can add, edit and delete status, sort the status values, and export status in a sheet.

Admin can view the ticket, delete the ticket also there is a good filter option for ticket filter.

There is a unique ticket number generated and provided to the user, an email notification is also sent, admin and user can both download the attached files, images, etc,

Customer and admin both can attach excel files, supported files format are pdf, doc, Docx, Xls, xlsx, CSV, txt, jpg, jpeg, png, gif.

The supported Magento platforms are Magento 2.1 to Magento 2.4, you can get the extension from here.