Every good store has support system/ Helpdesk for magento 2 assisting its clients, If your Magento store has a dedicate ticket raising system integrated than you can achieve superb results, it is beneficial for both owner and customers, although we are discussing its benefits below in details the biggest advantage you have is your store is considered of top notch reputation if there is ticket system, you yourself assume you are browsing a store there you provided proper support-ticket system for your grievances, you will come again and again to store rather than having no support desk.
Some advantages we are trying to discuss in below points:-
We are discussing for Support desk/ helpdesk for Magento 2
Set Standard & Organised Client Support System
With the help of this extension admin can set up a very standard way of handling client requests at such a nominal cost, You can easily understand doing follow up using mail and using a dedicated ticket system, how it enhances acceptability of your Magento store and increase its brand value is not very hard to understand.
Easy to Track the History and follow ups
Both admin and customer can easily track their past history and follow ups on signing up the ticket, there is not any specific information to remember, just sign in dashboard and check your past follow ups,
Client Mail can also Amalgamated in Ticket System
Clients mail to a particular email Id can be easily forwarded to the Ticket system, this reduces time in checking mails and enables to do follow up in tickets, also in due process tickets are created for the client easily.
Reduces Time in Segregation & Filter
It is very easy to search the replies, follow ups of clients on admin side, admin can easily check it based on dates, weeks months, customer mail id, user name, ticket number etc, every past information can be accessed very easily.
Easy & Fast Responsive Dashboard
Dashboard both at admin and customer side is very easy to fast and easy to access, No any advanced expertise required to run it, it is very simple, user friendly designed with easy accessible buttons provided.
Attach all Type of Files in Tickets
All types of files can be easily
attached in the ticket itself, pdf, doc, docx, xls, xlsx, csv, txt, jpg, jpeg, png, gif, admin can
select status, department, priority and set them properly finally.
Customers can easily attach files in the ticket.
Enhances Security and Helpful in Maintaining Confidential
When a customer shares confidential things etc he gets fear of losing data and associated risks, but with this extension these types of risks are removed, the client also gets confidence to share confidential information on the ticket system.
Easy and Instant Notification on Emails
The admin and customer both get instant mail notification whenever there is a new message in, it is very helpful in replying promptly and avoiding delays, Mail can be set up very easily to receive the notification.
Easy to Add and Edit Departments
Departments can be easily added manually and using export sheets if they are large in numbers, they can be enabled to active status from admin.There are easy options for editing, delete and filter based search options for the department
Some Visuals of Support Desk/ Helpdesk
View while user creating ticket from its interface
Ticket/support desk front views
All necessary fields like subject, ticket number, priority department, status, create date is provided on front itself.
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