Benefits of Using Support Desk/ Helpdesk for Magento 2

Every good store has support system/ Helpdesk for magento 2 assisting its clients, If your Magento store has a dedicate ticket raising system integrated than you can achieve superb results, it is beneficial for both owner and customers, although we are discussing its benefits below in details the biggest advantage you have is your store is considered of top notch reputation if there is ticket system, you yourself assume you are browsing a store there you provided proper support-ticket system for your grievances, you will come again and again to store rather than having no support desk.

Some advantages we are trying to discuss in below points:-

We are discussing for Support desk/ helpdesk for Magento 2

Set Standard & Organised Client Support System

With the help of this extension admin can set up a very standard way of handling client requests at such a nominal cost, You can easily understand doing follow up using mail and using a dedicated ticket system, how it enhances acceptability of your Magento store and increase its brand value is not very hard to understand.

Easy to Track the History and follow ups

Both admin and customer can easily track their past history and follow ups on signing up the ticket, there is not any specific information to remember, just sign in dashboard and check your past follow ups,

Client Mail can also Amalgamated in Ticket System

Clients mail to a particular email Id can be easily forwarded to the Ticket system, this reduces time in checking mails and enables to do follow up in tickets, also in due process tickets are created for the client easily.

Reduces Time in Segregation & Filter

It is very easy to search the replies, follow ups of clients on admin side, admin can easily check it based on dates, weeks months, customer mail id, user name, ticket number etc, every past information can be accessed very easily.

Easy & Fast Responsive Dashboard

Dashboard both at admin and customer side is very easy to fast and easy to access, No any advanced expertise required to run it, it is very simple, user friendly designed with easy accessible buttons provided.

Attach all Type of Files in Tickets

All types of files can be easily attached in the ticket itself, pdf, doc, docx, xls, xlsx, csv, txt, jpg, jpeg, png, gif, admin can select status, department, priority and set them properly finally.

Customers can easily attach files in the ticket.

Enhances Security and Helpful in Maintaining Confidential

When a customer shares confidential things etc he gets fear of losing data and associated risks, but with this extension these types of risks are removed, the client also gets confidence to share confidential information on the ticket system.

Easy and Instant Notification on Emails

The admin and customer both get instant mail notification whenever there is a new message in, it is very helpful in replying promptly and avoiding delays, Mail can be set up very easily to receive the notification.

Easy to Add and Edit Departments

Departments can be easily added manually and using export sheets if they are large in numbers, they can be enabled to active status from admin.There are easy options for editing, delete and filter based search options for the department

Some Visuals of Support Desk/ Helpdesk

View while user creating ticket from its interface

Ticket/support desk front views

All necessary fields like subject, ticket number, priority department, status, create date is provided on front itself.

Benefits of Using Customer Survey for Opencart Extension

 Customer Survey for Opencart Extension is helpful in organizing surveys on the website for customers, This extension is helpful in reaching out to the customer to seek their opinion in statistical information, with this admin can have data what customer want? It is very easy to install and operate. We are discussing some of the exciting benefits of this extension below:

Increase Customer Engagement

With the use of this extension, customer engagement on the website increases, he spends more time on the website going through surveys and participating in them. Customers find it exciting in participating in surveys as he thinks someone is eagerly noting his views.

Collect Business Strategic Data

The key to a successful business is making the exact thing customer needs thereby reducing seller- customer gaps, this extension can be a game changer in this regard, Many companies before launching a product organizing survey sessions that are highly costly, but this online survey is very economical than organizing a specific survey sessions, etc.

Increases Transparent Ethics

It enhances the transparency images of your ecommerce website; the customer thinks that the owner of the site has provided them an open medium to hear their views that too in a statistical way where everything will display on mathematical figures so exact and correct.

Easy to Make Decisions

With the exact mathematical data, it becomes easier to make decisions for the owner, customers, and other stakeholders to make a correct decision, when decisions will be optimum result achieved are desirable.

Increase Recall Value for Site

If the client gets participated in the survey, he does it remembers then recall value for the website also enhances that will be helpful in increasing the loyalty base of customers and increase the sales.

Helpful in Making Site Eye-Catching

Please note with this extension website is enabled with attractive eye-catching fields; Customer gets attracted to seeing statistical graphs and pie-chart. It is being proved that the website gets special attention of visitors with this extension.

Images of survey & survey report on Frontend with the best selling Purpletree Customer Survey for Opencart Extension

Benefits of using Product Video - YouTube and Vimeo Extension

Product Video - YouTubeand Vimeo for Opencart is a very useful extension for Opencart website, for showing the videos on the product page in a pop-up, it helps in include installation, explanatory, advertising, descriptive etc. videos in an easy way, We are discussing the advantages of using this extension over a dedicated development of setting up for showing videos.

Easy Hosting

If you will opt for dedicated functionality of videos on your website, then you will require high costing and maintained hosting that will not only make you charge more money but also require a good maintenance amount, also you may face server related issues, but with this extension, these problems will be eradicated.

Less Development Skills Required

You just have to integrate the extension on your site, but if you will opt for programmed displaying video functionality, its development, maintenance, surfing is not as easy as with this extension,

No Downtime

It is fact that if you are using YouTube Vimeo extension then your videos will run smoothly without any downtime, but site with inbuilt video functionality videos kept on loading without assisting customers.

Easy to Create Video

It is very easy to create desired videos with YouTube and Vimeo than any self-created platform;As YouTube has many helpful methods for assisting in creating videos. After all, YouTube is a great platform for creating videos that you will create on scratch on your website.

Upload High-Quality Videos

High-quality videos can be uploaded without any restriction and complexities, there is no limitation as in dedicate arrangements, comparatively good output is received using this extension

Nice Aesthetic View

You can check when videos are being uploaded on product pages the aesthetic view of website damaged drastically, but it is so amazing that aesthetic view is pioneering using this extension, it is really a wonderful outcome that you can use this great feature also increase the aesthetic look of the website.

Images of Video on the Product Page Using this Extension.

Applications of PDF Catalog/Manual/Brochure Extension

 PDFcatalog/manual/brochure Extension for Opencart enables you to upload multiple pdf with names of your choice at product pages, it is very useful for selling products with attached pdf requirements, you can easily integrate this extension to your opencart website, then achieve the desired results.

We are going to discuss where it is necessary to have a pdf extension on your Opencart website.

Upload Certification

Some products do require certification of concerning authority, conformance to standards, suppose you are selling Fire extinguishers, so, you are supposed to upload certification of government authority.

Upload Undertaking Form

Some products do require undertaking from buyers, so buyers can fill and submit, it may be to hinder resellers of actual products, restricted products etc.

Upload Reference Documents

There are many products sold in reference to some other organization, so an organization certified letter etc. related can be uploaded.

Upload Tax & license Documents

Users will definitely want to purchase from the seller having proper licenses and adhering to proper taxes etc.

So, tax documents can be easily uploaded.

Upload user manuals/installation guides & brochures

User manuals can be uploaded, although it can be given by different options as direct download options do attract lots of customers, also it is a good practice for selling.

Upload 3D Drawing & related docs

Some products do require uploading drawing docs, these are for advanced products so that sellers can check tolerance, measurement dimensions etc.

Exciting features of Suggested PDF catalog/manual/brochure for Opencart

It can upload multiple PDFs for a single product.

Give a self-wish name to each pdf for a product.

OCMOD code is available

It is multilingual ready, just very small work require to language addition

Benefits of Using Opencart Stock notification Extension

Purpletree Opencart stock notification extension is a very useful extension to receive the notification to customers to out of stock product, obviously it enhances trust, customer base, sales, other marketing outcomes, we are discussing some hidden passive superb benefits of using the Stock Notification extension.

Reduces sales Gap

When a client gets immediate notification of in-stock products, the client can purchase it as soon as, this reduces a gap in sales, as without this extension client might not be get information product is available, he may change purchase preferences.

Helps in keeping Appropriate Inventory

It helps e-commerce admin in keeping a balanced quantity of inventory, as he gets to know figures which product goes low stock frequently and clients coming them regularly for purchases, those products go less in low stock, owner can reduce their inventory.

Advantage Promotions

It is also a superb way of promotion as you are sending customers a very genuine mail, which is also very useful for him, this promotional gesture is highly appreciated and drives you lots of customers.

Increases Recall value and loyal User Base

Recall value of e-commerce marketplaces increases and the customer base also increase; they become familiar that if the product is not in stock they will be informed and good buying relationship forms of trust

Helps in overall planning & Management

Using this extension, the owner can have an idea of customer base, products in demand, customer preferences, etc., so can do planning related to finance, inventory, and Manpower.

As data derived from it is an exact data client ready to purchase immediately.

Deciding Pricing & Profit Margins

Using this extension owner can increase/decrease pricing seeing the demands, profit and discounts can be set based on the information, although information derived is passive in nature but it is very accurate as they were the product client ready to instantly purchase.

Helpful in launching Sales- Flash, Discounted, Combo etc.

In nowadays varied types of sales are the best way to enhance sales, using this extension data, promoters are well aware which product is in trend as automatically those products are in high email alerts they are in demand, so they can formulate sale plan accordingly.

Benefits of using Opencart Search Suggestions & Auto-complete Extension

 

Purpletree Search Suggestions & Auto-complete for Opencart Extension let you know the suggestions on searches on opencarte-commerce website, User can also add products to the cart directly from search results, you can consider it as a type of search engine of the website.

We are discussing the benefits of using this extension.

Quick add to cart

Using Search Suggestions & Auto-complete for Opencart Extension as soon as relevant characters are put in the search box, add to cart option makes user to quickly add to cart the products without any further hassle steps. 

Show relevant products on search

This feature makes the client select from options available, also helpful for new products to come in line for sale. Launching of new products become easier.

Not only will this it also show relevant product.

Increases loyalty to Marketplace & enhance sales

Clients get attracted to the website as they find this feature quite exciting, and they do frequently return to the website as website recall value also increases with easy searches and checkouts.

Easy to launch new products

Whenever new products are launched, they get in show line for clients as soon they come in accordance with searches, so the live sale of new products is easier with this extension.

Category based searches option available

Clients can search based on category and products, so all products related to a category can be displayed easily, making lots of options for customers to select the product with in.

Exciting features of Search Suggestions & Auto-complete for Opencart Extension

It supports Opencart multi-store.

Client can add directly to the cart if there are no product options available.

It supports Opencart versions.

It supports all Opencart themes,

Six months of free technical support available.

Non-consumable Test and demo license available.

https://www.purpletreesoftware.com/search-suggestions-auto-complete-opencart.html

Why should We Use 2 Factor Authentication OTP and SMS Extension?

 

In this blog, we will discuss why it is a must to have a good 2 Factor Authentication OTP and SMS Extension in a Marketplace for customer registration, checkout, and other related communications related to orders, we will also describe requisite features that should be in it, let first discuss why we need it?

Reduces Spams

2 Factor Authentication, OTP and SMS Notifications reduces spams as some time customer put wrong Mobile number and Email address, it may be knowingly and unknowingly, using this extension this spam problem can be eradicated, you will have only genuine and trustworthy customers.

Reduces Order Returns & false order

Some customers put orders and change their mind later on, if their contact details like Email and mobile number verified chances of this case reduce to a nominal value, also customer think his contact approved can be low rated.

Customer gets trusted service

When the customer has already verified his contact details, then he obviously gets the best possible service, he gets everything on his mail and mobile number, which is extremely useful for future purpose.

Record Purpose

It also helps both Marketplace and customer in keeping a good record of purchase if needed for the future, Moreover, it also increases the recall value of marketplace and referral, Marketplace owner can add discounts and coupons for trusted and loyal customers.

Verify usability of contact details

It may also be the case, sometimes customer details might be wrong, expired, or ported but he has forgotten, this issue can also be rectified using 2 Factor Authentication, OTP, and SMS Notifications Extension.

As recommended below are the some of the best features of this Bestselling Extension in the Market,

2 Factor Authentication, OTP, and SMS Notifications is compatible with all SMS

Providers having HTTP GET method API

Send automatic SMS on Order Creation

Message templates can be edited, for all outbox messages.

Do Authentication by SMS and/or email for customer Registration

Do Authentication by SMS and/or email for customer Checkout

Do Authentication for chosen payment methods.

It supports one-page checkout, Journal theme quick checkout.

It Send automatic SMS on Order Delivery.